Frequently Asked Questions

Everything you need to know about your favorite JoJo Siwa styles and gear.

How long will it take for my JoJo Siwa merch to arrive?

Standard shipping typically takes 3-7 business days within the United States. International shipping times vary by location but usually range from 10-21 business days.

What is your return policy for apparel and accessories?

We want you to love your look! You can return unworn, unwashed items with original tags attached within 30 days of delivery for a full refund or exchange.

How do I know which size to order for my child?

Check our detailed Size Guide located on each product page. We provide measurements for toddler, youth, and adult sizes to ensure the perfect fit for every fan.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Are the bows and clothing officially licensed?

Yes! This is the official JoJo Siwa store. All products, including our signature hair bows and apparel, are 100% authentic and officially licensed.

Can I track my order once it has shipped?

Absolutely! Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery progress.